Website How-To's

Website How-To's

How do I change my recording?
Here are the steps:
  1. Log into your NameDrop Dashboard - https://user.namedrop.io/login
  2. On the left of the page, you'll see "Your Name Recording"
  3. Click "Record" and start recording
    • Note: you might need to "Allow" Microphone access if you haven't done so already
  4. Click "Submit" once you are happy with the new recording
Why can't I record?
Things to check:
  1. Have you already provided microphone permission?
  • On Chrome - click the lock icon in the URL bar
  • On Firefox - there is usually a microphone icon
  1. Try on a different browser - Chrome and Firefox work best
  2. Do you have a microphone plugged in?
    • A way to check this is open up another recording app and see if it is able to hear you
  3. Have you selected the right microphone?
    • If you have more than one microphone available, make sure to select the one you the one you want
Why can't I hear anything when I try to record?
Please see question "Why can't I record?" above
How do I change my details?
Here are the steps:
  1. Log into your NameDrop Dashboard - https://user.namedrop.io/login
  2. Make the changes you'd like and click "Submit"
Why are there lock icons next to "Pronouns", "Profile Picture" etc.
The lock icons indicate that the feature is locked until you upgrade to Professional or Corporate versions. The Basic profile only allows for name recording and phonetic spellings.

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